Return & Refund Policy

We want you to love your order. Because all items are custom‑made to order, please review the policy below before purchasing.

Personalised Items — No Returns or Exchanges

All products are personalised and made specifically for you. For this reason, we cannot accept returns or exchanges for:

• Wrong size or colour ordered

• Change of mind

• Personalisation errors made by the customer

Personalised items cannot be resold once printed.

Damaged, Defective or Incorrect Orders

If your item arrives damaged, defective, or incorrect, we will replace it free of charge or issue a refund.

To report an issue, please contact us within 30 days of delivery and include:

• Your order number

• Clear photos showing the problem

Eligible issues include:

• Manufacturing defects

• Major print errors

• Wrong item received

• Items damaged during shipping

You do not need to return the faulty item.

Lost or Missing Orders

If your order is lost in transit, we will investigate with the carrier. Once confirmed, we will send a free replacement or issue a refund.

If the shipping address provided was incorrect, only the product cost may be refunded.

Minor Print Variations

Small variations in print placement, colour tones, or natural DTG printing characteristics are normal and not considered defects.

Order Cancellations

Orders can only be cancelled before production begins. Once printing has started, the order cannot be cancelled.

How to Contact Us

If you need help with an order, please email us at: maleehashafi18@gmail.com

We aim to respond within 24–48 hours.